Paramedical and health
Support medical staff: reception, consultation preparation and record keeping.
Length
07 months of theoretical and practical training + 03 months of work placement
Minimum level
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Diploma
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Medical practice assistant activities
The Medical Practice Assistant is a versatile professional who welcomes patients, provides administrative follow-up, organises consultations and assists healthcare professionals with the day-to-day management of the medical practice or healthcare facility.
They play an essential role in the quality of the welcome, the smooth running of consultations and the proper organisation of medical and administrative activities.
Its activities include
- Welcoming, informing and directing patients.
- Ensure the administrative registration of patients.
- Manage medical appointments and diaries.
- Prepare medical and administrative files.
- Assist the doctor in organising consultations.
- Enter and update medical data.
- Ensure the filing and archiving of records.
- Manage telephone calls and letters.
- Taking part in billing and collecting payments.
- Provide administrative follow-up for examinations and prescriptions.
- Prepare consultation rooms.
- Ensure compliance with hygiene and confidentiality procedures.
- Taking part in managing stocks of medical consumables.
- Use medical and hospital management software.
Main duties
- Administrative assistance
- Prepare and update patient records.
- Manage the practice's documentation.
- Organise consultations and examinations.
- Manage administrative and medical documents.
- Patient reception and relations
- Welcoming patients and their accompanying persons.
- Provide users with useful information.
- Refer patients to the relevant services.
- Ensure the quality of reception and administrative support.
- Consultation management
- Organise medical appointments.
- Prepare the files before the consultation.
- Provide administrative follow-up after consultations.
- Coordinate activities between the various stakeholders.
- First-level medico-technical assistance
- Prepare the equipment required for consultations.
- Ensure the supply of consumables.
- Taking part in certain support tasks under the supervision of medical staff.
- Ensure the routine maintenance of work areas.
- Management and coordination
- Liaise between patients and healthcare professionals.
- Taking part in managing patient flows.
- Contribute to the continuous improvement of the practice.
Company designations
Depending on the establishment, this professional may work under different job titles:
- Medical Practice Assistant
- Medical and Administrative Assistant
- Consultation Assistant
- Medical Assistant
- Medical and administrative officer
- Health Centre Assistant
- Medical Centre Assistant
- Clinic Assistant
- Consultation Coordinator
- Multi-skilled Health Assistant
- Medical Secretary Assistant
- Medical reception officer
The Medical Practice Assistant works in
- General medical practices.
- Specialist practices.
- Medical centres.
- Private clinics.
- Public and private hospitals.
- Integrated healthcare centres.
- Diagnostic and medical imaging centres.
- Dental practices.
- Physiotherapy practices.
- Occupational medicine centres.
- Medical analysis laboratories.
- NGOs and health programmes.
Working in this profession requires
- An excellent appearance.
- Well-developed reception skills.
- A high degree of administrative rigour.
- Complete professional discretion.
- Good command of IT tools.
- Strong organisational skills.
- Strict respect for medical confidentiality.
Upon completion of the training, graduates can fill the following positions
- Medical Practice Assistant
- Medical Assistant
- Medical and Administrative Assistant
- Consultation Assistant
- Medical reception officer
- Clinic Assistant
- Health Centre Assistant
- Medical Records Manager
- Medical Coordination Assistant
- Hospital Administrative Assistant
- Medical Secretary Assistant
- Dental Practice Assistant
Career development
- Short term (2 to 5 years)
- Senior Medical Assistant
- Consultations Coordinator
- Patient Reception Manager
- Senior Medical Records Manager
- Medium term (5 to 10 years)
- Medical and Administrative Manager
- Medical Secretariat Manager
- Medical Centre Administrative Coordinator
- Admissions and Consultations Manager
- Long term
- Health Centre Administrative Director
- Medical and Administrative Services Manager
- Healthcare Organisation Consultant
- Medical Assistance Trainer
- Entrepreneur in medico-administrative services
12 modules. Tap a module to see what it covers.
- Duration: 40 hours
- Organisation of the healthcare system
- Public and private healthcare facilities
- How a medical practice operates
- Hospital organisation
- Patient pathway
- Ethics and professional conduct
- Medical confidentiality and privacy
Detailed programme
Professional work placement in a hospital setting (3 months)
The work placement takes place in a hospital, clinic, medical practice, medical centre or any other approved healthcare facility.
Professional Qualification Diploma (DQP) as a Medical Practice Assistant, certifying the skills required to work in medical practices, clinics, hospitals, health centres and other medical and administrative organisations.
- Activities carried out during the work placement
- Welcoming and directing patients
- Medical appointment management.
- Preparation and updating of patient records.
- Assistance with organising consultations.
- Administrative management of admissions and discharges.
- Use of medical management software.
- Archiving and classification of medical documents.
- Preparation of consultation rooms.
- Telephone call management.
- Participating in the coordination of medical and administrative activities.
- Final assessment
- Continuous assessment
- Practical work
- Case studies
- Professional Synthesis Assessment (EPS)
- Professional Work-Based Assessment (EMSP)
- Work placement report defence
- Certification obtained
Admission requirements
To enrol, prepare these items. The centre helps with your file, and training starts once the first instalment is paid.
- The registration form, filled in at enrolment
- A photocopy of your ID card or birth certificate
- Two 4 x 4 passport photos, less than 3 months old
- One ream of paper
- The first instalment of the tuition: 40%
- The registration fee
Ready to start in medical office assistant?
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See the sheetTell us what you want to do. We point you to the course that leads there and follow your enrolment.
- Personal guidance
- Training focused on employment
- A work placement
- Support before, during and after
+237 620 10 03 71contact@oceanicformation.comoceanicconseil@gmail.com
Address : Cité des Palmiers, yellow and black tiled building, before Afriland First Bank (coming from Total Carrefour), Douala
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